For this business spotlight, Lola Magazine had a chance to sit down with Brigette Moss, Family Nurse Practitioner and owner of Fixx Medical Spa in Shreveport. The family-owned business was founded in 2005 by Denise Moss. Today, they have expanded their offering of services and products to provide clients with everything they need to keep their skin glowing and beautiful. Let’s learn more about how this business got started.
1. Fixx Medical Spa is a family business that’s been passed down for a few generations. How did the business get started?
The business started in 2005 when my mother-in-law, Denise Moss, wanted to follow her passion and use her nursing degree to begin a career in aesthetics. She started out doing facials for friends and family and as they kept coming back, requesting more services, and the business grew. My husband and I moved back here in 2016, and that’s when I went to work with her.
2. What is it like working with your family?
It is so fun! My husband, Dr. Jared Moss, is a great teammate when it comes to running the spa. We almost always have the same vision for where we want things to go in the future. He trusts my input and I trust his advice with business and medical advice. Working alongside my sister-in-law, Sydney Moss, is also a blast. She is our esthetician and is a miracle worker with skincare products and her treatments. We both get so excited seeing good skin results walk in the door and love making relationships with our clients. My husband, myself, and Sydney are all indebted to Denise Moss and Jimmy Moss, my in-laws, who started Fixx over a decade ago. Her passion sparked our passion, and she was such an amazing mentor to help us get started in this field. We also have the honor of working with Physician Assistant Kendall Pilgreen, who brings her knowledge and expertise in derma fillers and Botox treatments to our team.
3. What services do you offer clients?
We offer Botox, dermal fillers, laser treatments, medical-grade skin-care products, hydrafacials, chemical peels, microneedling, plasma skin rejuvenation, hair restoration, and dermaplane.
4. How rewarding is it to see clients reach their skin goals?
It is what makes us love our jobs! We love when clients come for return visits and can notice a difference as they walk in. Some results take time and even watching the progression to healthier skin is so exciting.
5. What makes a medical spa different from the traditional spa experience?
We are able to sell prescription strength, medical-grade skincare products since we are under the supervision of practitioners and a physician. We are able to offer treatments that can only be performed by a physician, practitioner, or nurse, like lasers, injectables, plasma treatments, etc. We also have relaxing treatment options with our estheticians. Our estheticians manage a lot of our skincare, offer facials, dermaplane, chemical peels, and more.
6. What makes your business stand out from the rest?
A Medical Spa is a place focused on cosmetic/skincare treatments. Our skin professionals want to build a lasting relationship with you to assist with your skin needs as years go by. Each professional has services that they specialize in, so you are seeing someone that is an expert in that treatment. Treatments are by appointment only, but you may stop in for skincare products, gift cards, or to speak with our secretary.
7. What advice would you give to someone that wanted healthier skin, but didn’t know how to achieve that goal?
The best place to start is to come in for an in-person consult. We offer these complimentary. If we can look at your facial features, see your skin without makeup, discuss budget, then we can create a treatment plan that works best for you. There are a million ways to improve your skin, some very expensive, some not as much. Some with quick results and some that take more time. We help guide the person to know what treatments or skincare products would be the best use of their time and money.
8. What is your approach when it comes to cosmetic treatments?
Caring for your skin is a lifelong endeavor. I prefer to help someone achieve healthy skin prior to looking at fixing wrinkles with injectables. Once the skin is healthy, they will not need as many fillers or Botox to be happy with their look. Injectables can do wonders though, so if they need a little instant gratification, injectables are a great option!
9. What do you love most about your job?
I love that this field is constantly coming out with new treatments and always improving. It is never boring! At work I love the ladies I work with, building relationships with clients, and seeing someone improve their confidence and skin health!
10. If someone is interested in your services, how can they book an appointment?
We have online booking on our website (www.fixxmedicalspa.com), Facebook, or Instagram @fixxmedicalspa. They can also call 318-990-1092 to book Monday through Friday from 9 a.m. to 4:30 p.m. if they need some assistance.